Last updated: 18 December 2025

x18 Technology Pte. Ltd. (“x18”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use the website https://x18.io (the “Website”).

1. Scope and Application

This Privacy Policy applies to all visitors, users, and other individuals who access the Website (“you”).

It governs personal data collected through:

  • the Website,
  • contact forms, inquiry forms, or demo requests,
  • newsletters, events, or marketing communications,
  • any interaction with us via email or other electronic means linked to the Website.

This Policy does not apply to third-party websites or services linked from our Website.

2. Personal data we collect

“Personal Data” has the meaning given under the PDPA and refers to data about an individual who can be identified from that data.

Depending on your interaction with the Website, we may collect the following categories of personal data:

2.1 Information you provide voluntarily
  • Full name
  • Company name and job title
  • Email address
  • Phone number
  • Country or region
  • Any information you submit via contact forms, inquiry forms, or email communications
2.2 Automatically collected information

When you access the Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and access times
  • Referring URLs

This information is collected through cookies and similar technologies for security, analytics, and performance optimization.

3. Purpose of collection and use

We collect, use, and process personal data only for purposes that are reasonable and necessary, including:

  • responding to inquiries, requests, or demo bookings,
  • communicating with business partners, clients, or prospective customers,
  • providing information about our products, services, events, or publications,
    improving the Website’s functionality, security, and user experience,
  • conducting internal analytics, research, and business planning,
  • complying with legal or regulatory obligations,
  • protecting our legal rights and interests.

We do not sell personal data to third parties.

4. Consent

By accessing or using the Website and voluntarily providing your personal data, you are deemed to have consented to the collection, use, and disclosure of your personal data for the purposes stated in this Privacy Policy.

You may withdraw your consent at any time by contacting us (see Section 11). Please note that withdrawal of consent may affect our ability to provide certain services or respond to requests.

5. Disclosure of personal data

We may disclose personal data only where necessary and limited to the purposes described above, including disclosure to:

  • our employees, officers, and authorized representatives,
  • affiliated companies and related entities,
  • third-party service providers (e.g., hosting providers, analytics providers, CRM systems),
  • professional advisers (legal, accounting, compliance),
  • regulatory authorities, courts, or law enforcement agencies where required by law.

All third-party service providers are contractually required to handle personal data in compliance with applicable data protection laws.

6. Cross-border data transfers

Your personal data may be transferred to, stored, or processed outside Singapore.

Where such transfer occurs, x18 will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that required under the PDPA, including through contractual safeguards.

7. Protection of personal data

We implement reasonable administrative, technical, and physical security measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These measures may include:

  • access control policies,
  • encryption and secure communication protocols,
  • internal data governance procedures,
  • staff training on data protection obligations.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Retention of personal data

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymize it.

9. Accuracy of personal data

We rely on you to ensure that the personal data you provide is accurate and complete. Please notify us of any changes to your personal data.

10. Your rights under Singapore Law

Subject to applicable laws, you may have the right to:

  • request access to your personal data,
  • request correction of inaccurate or incomplete personal data,
  • inquire about how your personal data has been used or disclosed.

Requests may be subject to legal exceptions and administrative fees as permitted under the PDPA.

11. Contact information

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

Data Protection Officer
 x18 Technology Pte. Ltd.
 Email: info@x18.tech
 Address: 68 CIRCULAR ROAD, #02-01, SINGAPORE 049422

12. Cookies and tracking technologies

The Website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve performance.

You may configure your browser to reject cookies or notify you when cookies are used. Disabling cookies may affect certain features of the Website.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technological developments.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website constitutes acceptance of the revised Privacy Policy.

14. Governing law

This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

By x18 Team